At Speedonetbroadband, your privacy is our top priority. This Privacy Policy explains how we collect, use, store, protect, and disclose the personal information you provide when you visit our website, use our mobile application, use our services, or interact with us online.

1. Information We Collect

We may collect personal information when you:

• ✔ Register for a new internet connection or broadband service
• ✔ Submit a complaint or service request
• ✔ Fill out any forms on our website or mobile application
• ✔ Contact us for support or technical assistance
• ✔ Subscribe to newsletters or service updates

Location Data (Including Background Location)

To support internet service operations, our application collects precise or approximate location data from our field technicians. This includes collecting location information even when the application is closed, minimized, or not actively in use, but only while a technician is assigned to an active complaint, installation, maintenance, or other field service request.

Background location tracking starts when a technician begins an assigned service task and ends automatically when the task is completed or marked as closed. This information is used to verify technician attendance, monitor service progress, optimize technician dispatch, and allow customers to track the assigned technician's estimated arrival during an active service request.

We may also collect non-personal information such as browser type, IP address, device information, operating system, application logs, and analytics data to improve our services and user experience.

2. How We Use Your Information

Your information may be used for the following purposes:

• ✔ To provide and manage internet broadband services.
• ✔ To process new connection requests, complaint tickets, and maintenance requests.
• ✔ To assign, dispatch, and manage field technicians.
• ✔ To provide customers with real-time tracking of their assigned technician during active service requests.
• ✔ To verify technician visits and successful completion of assigned work.
• ✔ Billing, payment processing, and account management.
• ✔ Improving our website, mobile application, and customer support services.
• ✔ Sending service updates, maintenance notifications, and important account-related communications.
• ✔ Responding to customer support requests and resolving technical issues.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Protection and Security

We implement appropriate technical, administrative, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

4. When We May Share Information

We do not share your personal information except in the following circumstances:

• ✔ With Customers: During an active complaint, installation, or maintenance request, we may share the assigned technician's real-time location solely to allow the respective customer to track the technician's arrival and service progress.
• ✔ With Authorized Employees and Service Providers: We may share information with authorized personnel and trusted service providers who assist in operating our services and are contractually required to protect your information.
• ✔ Legal Requirements: We may disclose information when required by law, regulation, court order, or other legal process.
• ✔ Protection of Rights: To protect our rights, customers, employees, property, or to investigate fraud, security incidents, or illegal activities.

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to improve website functionality, analyze usage, enhance security, and provide a better user experience.

You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

6. Your Rights

Depending on applicable law, you may have the right to:

• ✔ Access the personal information we hold about you.
• ✔ Request correction or updating of inaccurate information.
• ✔ Request deletion of your personal information, where applicable.
• ✔ Withdraw consent where processing is based on consent.
• ✔ Opt out of marketing communications.

To exercise any of these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, or legal requirements. Any updates will be posted on this page along with the revised effective date.

Last Updated: 26 Jun 2026

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us:

• 📧 Email: info.speedonet@gmail.com
• 📞 Phone: +91-93216-10041 / +91-98192-49767
• 📍 Address: Shop No.12, Rajesh Apt., Opp saibaba mandir, Pune link Road, Katemanivali, Kalyan (E) . 421306